Help and FAQs


1300 132 001


1300 132 001


61 2 9900 2020


Double sided scanning in 1 pass
Our True Duplex document scanners will scan both sides of the page at once without having to turn the page over. That’s faster, quieter & more reliable than the 3 pass ‘auto reverse duplexing’. With a true duplex scanner, you can scan everything in duplex at full speed. If there is text on the back page, you’ve got it. If the back page is blank it can be automatically deleted.

Specialised software
A quality document scanner includes capture software to auto­matically enhance & clean up images, improving legibility, greatly reducing file sizes and much more.

Fujitsu fi-5950 Document Scanner

Our entry level scanners will scan 20 to 30 ppm in true duplex colour. Our flagship Fujitsu fi-5950 scanner will scan in colour at 135 ppm / 270 images per minute.

Compact size
Some customers require a scanner at enquiry counters where space is at a premium. Others require a portable USB powered scanning solution.

Larger capacity
Most document scanners have a 50 page capacity, but several models have document feeders of 100, 200 or even 500 pages.

Avision AV320 Document Scanner

Better paper handling
A quality document scanner will handle a wider range of paper, with fewer paper jams or double feeds. For example, on the Avision AV320 you can mix different paper sizes and weight, e.g. delivery dockets, invoices and cheques. It will even scan photos, ID cards and business cards. A more versatile scanner means less frustration, less document preparation time which means increased productivity.

Avision AV176U Document Scanner

Higher duty cycle
Dedicated document scanners are designed to handle a larger volume of scanning. Even the AV176U scanner is rated at 1,000 pages/day and our production models will handle 100,000 pages/day.

Confidential documents can be scanned at your desk instead of using a shared device. Some of our security conscious customers pre-configure scanning to go to a secure document management system, to prevent unwanted dissemination of documents. Most of our scanners also feature ultrasonic detection to warn you in case of double feed, making sure a page isn’t missing from the final scan.

Documents often require preparation (e.g. unfolding, removing staples). Others need to be kept in a specific order. It’s much easier to do this without interruption at your own work space, especially when larger batches are involved.

Please do contact our friendly PROSCAN team for advice in selecting the best scanner option for you!

Right click on the desired button you would like to perform the duplex function. The button properties are now displayed. Tick the Duplex option and then click OK.

Duplex Scan with Button Manager

Right Click one of the buttons (1-9).
Open button manager and Right click on the desired button (buttons 1-9). Button properties is now displayed, click the “more settings” Tab and check the box labelled "Continue to scan next batch from the document feeder" click OK to save settings. Use this mode if you wish to scan a large batch of documents and want to save in one single file. Please ensure you are using the latest version of button manager. This can be downloaded from

How do I set up continuous scan mode

Depending on your scanner model, you will need to download and install the latest drivers and software applications from this Link

Please check that your scanner is securely connected to a USB port and that the scanner is powered on. Some scanners also have locking mechanisms for transport purposes. Please ensure that the lock is set to the unlocked position.

Please ensure that you have registered your SilverFast software. You will need your software serial number to complete registration, please click here.

Once registered, you will be able to download the latest version of SilverFast applicable to your scanner model and operating system. In most cases, installing the latest update will resolve the connectivity issue.


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