Frequently asked questions.
Answers to the questions we hear most often. Still have a query? Get in touch — we're happy to help.
Do I need a referral to have a scan?
Most imaging services in Australia require a valid referral from a GP or specialist, both to be eligible for Medicare rebates and for clinical reasons.
How much will my scan cost?
Many services are bulk billed with a valid referral, meaning no out-of-pocket cost. Some scans may have a gap fee depending on the type of scan and your referral. See our Payment and Rebates page for details, or call us to confirm your specific situation.
How long will it take to get my results?
We prioritise reports based on clinical urgency and your appointment with your doctor. Some results may be available within 1 hour. Most reports are available within 24 hours. Reports are typically sent to your referring doctor who will usually contact you to discuss your results.
Can I get a copy of my own scan or report?
See our View Images / Results page — our team can help arrange a copy in the meantime, ahead of our patient portal launching.
Is MRI safe if I have metal implants or a pacemaker?
Certain metal implants and devices, including some pacemakers, can make MRI unsafe or require special precautions. Please tell us about any implants, devices, or metal fragments in your body when you book, so we can confirm whether MRI is appropriate for you.
Is there radiation involved in my scan?
X-ray, CT, DEXA, and dental imaging (OPG / Cone Beam CT) use small amounts of radiation, applied according to strict safety guidelines. MRI and ultrasound do not use radiation at all. Speak to our team if you have any concerns, particularly around pregnancy.
I'm pregnant (or might be) — is my scan still safe?
Please tell us if you're pregnant or think you might be before any scan involving radiation or contrast dye. Ultrasound is generally safe throughout pregnancy and is commonly used for pregnancy monitoring, but we'll always confirm the right approach for your situation.
I feel anxious about my scan — can you help?
Yes — this is more common than you might think. Please let us know when you book so we can talk through what to expect. See our Understanding Scan Anxiety section on the What to Expect page for more tips.
Am I eligible for free lung cancer screening?
The National Lung Cancer Screening Program is generally available to people without symptoms who have a significant smoking history and meet age criteria. See our Lung Cancer Screening page, or ask your GP if you're eligible.
Do you offer wheelchair access?
Yes — our clinic is wheelchair accessible with step-free access. Please let us know when you book if you need any additional support to attend your appointment comfortably.